Ali Hakim
The credibility of an examination is defined by the integrity with which it is delivered.
In an increasingly globalised education and certification landscape, the credibility of an examination is defined not only by its content, but by the integrity with which it is delivered. Trust, fairness, and adherence to international standards remain the foundations upon which meaningful assessment is built.
As Chief Executive Officer of International Testing Services (ITS) – Middle East, my role is guided by a clear responsibility. To ensure that every examination conducted under our stewardship reflects the highest global benchmarks of quality, security, and professionalism, while remaining sensitive to regional requirements and cultural context.
ITS Middle East was established with a singular purpose. To serve as a trusted partner to awarding bodies, institutions, and regulators by facilitating examinations in environments that are compliant, secure, and meticulously managed. Our operations are designed to align fully with international assessment standards, supported by robust governance, disciplined processes, and continuous oversight.
Our focus extends beyond operational execution. Strategic growth, innovation, and institutional collaboration form the backbone of our approach. We work closely with our partners to strengthen testing frameworks, expand capacity responsibly, and adapt to evolving assessment models, while maintaining consistency and reliability at every level of delivery.
Quality assurance remains central to everything we do. From infrastructure readiness and examination security to invigilation protocols and compliance monitoring, no element is left to chance. Our invigilators and operational teams are rigorously trained, regularly assessed, and held to the highest ethical standards. They understand that impartiality, vigilance, and professionalism are essential to preserving the value of every qualification entrusted to us.
Equally important is our commitment to the candidate experience. While examinations demand structure and rigor, they should also be conducted in environments that are respectful, calm, and well organised. We believe that when candidates feel supported by clear communication, efficient processes, and comfortable settings, they are better positioned to perform at their best. Creating such environments is not an added benefit, but a responsibility we take seriously.
Compliance, for us, is not a static requirement. It is a living framework that evolves alongside international best practices. Through regular audits, continuous improvement initiatives, and alignment with global assessment authorities, we ensure that our services remain current, credible, and dependable.
Looking ahead, our vision is firmly rooted in responsible innovation. We continue to invest in technology, process improvement, and people development to enhance security, efficiency, and transparency across the examination lifecycle. As assessment models evolve globally, we remain committed to supporting our partners through thoughtful adaptation, future-ready solutions, and a steadfast focus on integrity.
As ITS Middle East continues to grow its footprint across the region, our commitment remains unwavering. To uphold examination integrity, to support our partners with confidence and transparency, and to deliver testing and certification services that reflect both international excellence and regional relevance.
I extend my sincere appreciation to our partners, clients, and candidates for the trust they place in us. It is a trust we are committed to honouring through consistency, accountability, and an uncompromising dedication to quality.
